Can I change my order?

Yes, we can change your order so long as we have not yet sent it in the mail. You can email or call us just make sure to give us your order number so we can make the changes you want. We provide you with full support after your purchase.

What is the minimum amount I can place an order for?

There is no minimum amount for an order and we offer free shipping within Sweden. Shipping outside of Sweden is charged to the customer.

Can I exchange a product?

Yes, you can exchange an item within 60 days so long as it has not been used. You will receive your money back.

What do I do if I have received the wrong product?

Contact us as soon as you can and we will send the right item to you along with a return label.

Where is my order?

If you are in Sweden and the item is in stock you should receive it within 2-4 business days, if it is not in stock it normally takes 5-10 business days. If you are abroad, delivery time normally takes 1-5 days longer within EU (except Greenland), for non-EU countries it may take about 5-10 days longer than the stated delivery time. If you have not received your items within the indicated time and have not received a message from us we may have made a mistake so please contact us via email info@klockia.se or phone 0498-271290 and please have your order number.

How long is delivery time?

If you are in Sweden and the item is in stock you should receive it within 2-4 business days, if it is not in stock it normally takes 5-10 business days. If you are abroad, delivery time normally takes 1-5 days longer within EU (except Greenland), for non-EU countries it may take about 5-10 days longer than the stated delivery time. If you have not received your items within the indicated time and have not received a message from us we may have made a mistake so please contact us via email info@klockia.se or phone 0498-271290 and please have your order number.

NOTE! Delivery time varies between products and will be noted or, for example, if the supplier has discontinued a product you have ordered and we were not informed we will contact you as soon as we are aware.

My package was broken when I received it, what should I do now?

Contact us as soon as you can, within 24-hours.

I want to send my order as a gift to someone. Can you send it directly to them instead?

Yes, we can do that when you pay with a card or bank transfer. However, if you pay with KLARNA invoice, we cannot deliver to a different address than where you are registered.

How can I get a copy of my invoice?

Contact us via mail of phone and we will send you a new copy or you may contact Klarna whom can help you as well.

When does the money come out of my bank account?

If you pay with a card or bank transfer the money comes out of your account the same day. If you have paid via invoice you will receive a copy of the invoice in your email when we send the product. If you are paying in instalments you will receive the first invoice from Klarna the next coming month after the product has been sent.

For more information contact Klarna at: 08-120 120 10 or on www.klarna.com

Is it safe to shop on the internet?

Yes, it is as safe as it can be. All bank and card payments are done through encrypted sites. The only information that we save is your name, address, telephone number, and the order history. For more information see personuppgiftslagen here.

Have you received my return package?

You will receive an email when we have received and registered your return. NOTE, we do not always register returns the same day we receive them.

When do I get my money back?

If you have paid with Klarna, you will receive a refund email from Klarna after we have registered the return along with a form that you must fill out. If you have more questions about this, you may contact Klarna directly at: www.klarna.com or by phone: 08-120 120 10.

If you have paid with a credit card via DIBS, your money will be refunded to the account with which you paid. Normally it takes about 1-3 working days to return but it can take up to 8 days. If you are outside of Sweden, with an international credit card the refund can take up to 3 weeks.

There is a special watch I am looking for but you do not carry it, what can I do?

Send us an inquiry via email or contact form and we will get back to you if it’s possible for us to carry that item.

Are all the watches genuine?

Yes, we only sell genuine watches/products from the manufacturers with official guarantee (either Klockia guarantee) and authenticity.

Do you have all the products in stock?

We always try to have as big stock as possible but unfortunately it is impossible to keep all items in stock. There are always estimated shipping times by the product indicating if the product is in stock, must be ordered, or there are delivery problems. If you are interested in a product to give as a gift that is out of stock, you may contact us for an exact shipping time.

Are your watches CE certified?

Yes. We work only with watches that are approved for the European market. That means that all our watches are tested and approved according to the official guidelines.

Chronograph reset is not functioning properly?

For the hands of the chronograph to not function properly is not uncommon, it can sometimes happen. This often means that you will have to do a calibration of the hands. To calibrate the chronograph reset, pull out the crown to position 1 or 2, then push on one of the push-buttons and then the hands should move. Depending on which position the crown is in and which buttons are pushed, different hands will move. When you have fixed all of the hands push the crown in again. Now when you start and stop the chronograph and reset it, it should move back to the correct position. This function works differently on some watches where the crown must be pulled to the outermost position. Then you push the top push-button to move the first hand, then push the bottom push-button to change which hand is moving. Continue with this until all hands are calibrated to the right position.

NOTE. The best way to know how to calibrate your watch is to refer to the user manual you received with the watch when you bought it to make sure you use the proper method for your watch. All watches with automatic movement cannot be calibrated by you, they must be sent into a professional.

Do you offer insurance for your watches?

No, unfortunately we do not have the possibility for insurance on our products.

Can I place an order by phone?

Of course you can, you are welcome to call us at our telephone number 0498-27 12 90. We are open weekdays between 12:00 and 16:00.

Can I cancel my order?

Yes, we can cancel an order so long as we have not yet sent it. You can email or call us just make sure to give us your order number so we can cancel your order and give a refund in case of any payments made.

Where can I write in my offer code?

You can write in your offer code in the beginning of the payment process and the sale amount is immediately subtracted from your total sum.

Why have I not received all the items I have ordered?

We usually only send a delivery once we have all the products you have ordered. If there is a product that will not be available for shipment for a long time, we will contact you first.

What do I do if I have received an item that is damaged?

Contact us as soon as you can, within 24-hours.

Where does Klockia deliver?

Klockia delivers to all countries, although due to distribution agreements with some brands, delivery is not allowed to all countries. Brands included in Swatch Group Nordic - Certina, Tissot, Longines, Rado, Swatch and Calvin Klein is not available for delivery outside of EU/EES.

What does shipping cost?

All shipping within Sweden is free of charge. For orders outside Sweden we charge a shipping fee of 200 SEK.

Will I receive a tracking number from Klockia when my package is sent?

We always send a mail to your registered email address when we send your products and most of the time a tracking number is also included. The post service will send you an SMS with tracking information when they have received the package from us. If you have not received a tracking or delivery number please contact our customer service.

Deliveries to Norway and other countries outside the EU?

When we deliver to counties outside the EU, such as, Norway, Iceland, Greenland, Åland, and Switzerland etc. tax is automatically deducted from the price. Tax + administrative fees, customs costs must be paid when the customer picks up their package from their respective delivery services. All prices on our web page are in Swedish kronor (SEK) and includes 25% Swedish sales tax. We cannot send a product as a gift, i.e. without customs documentation, those documents are required to be with the product at all times.

How can I pay for my order?

In Sweden you have the following payment options: credit card payment,
Klarna Invoice, Klarna instalments or direct payment. For more details please refer to the paragraph “Payments”.

The payment options outside of Sweden are partly different and we ask you to refer to the paragraph/tab “payment”.

What fees will I have to pay when I shop at Klockia.se?

There are no fees from purchasing from us within Sweden. For deliveries
outside of Sweden there are 200 SEK delivery costs.

For countries outside the EU the custom fees, VAT and further administration costs must be paid by the customer.

How can I return an item?

If you are not satisfied with your product or if you have changed your mind about the product, you may send the item back, at the customer’s cost, unworn, with the receipt or order confirmation. Please fill out the return file with the necessary details which you can download on our page with a notice that you wish to return the item. Please send the product through registered mail to ensure it makes it all the way to our warehouse. Our address is: Gotlands Ur AB, Hästgatan 24, 621 56 Visby. If you then decide on a new product you would like, you may place a new order!

What should I do if I have been credited the wrong amount?

If you believe you have been credited the wrong amount, please contact our customer service and give your order number.

How can I file a complaint about an item?

If you want to file a complaint about a product, for example, if it has broken, please always contact our customer service first (0498 - 27 12 90 or info@klockia.se) If you need to send the product back for service we will send you a return label via email that you can use to return the item. When we have received the product we will pass it on to our certified service center.

What is included when I buy a watch from you?

The watch is shipped together with the original packaging, official guarantee and user manual (if available from the suppliers), just as if you purchased it in a physical boutique.

Are you an authorized retailer?

Yes, we are an authorized retailer for all products we sell (except Gant).

Is there somewhere I can come look at the watches?

You are welcome to come into our physical boutique in Visby at Östercentrum.

Is there a guarantee on your watches?

Yes, all watches come with a two-year warranty. Some watch brands have an international guarantee which allows the customer to go all over the world to an authorised retailer for free help within the guarantee. If there is damage to the watch from the beginning, you must contact us immediately. All warranties cover manufacturing problems with no cost to the customer.

Note! The guarantee doesn’t apply to: damage due to the bracelet not being adjusted by a professional, carelessness, improper usage, or other damages that do not have to do with production or material mistakes. Damage made from other retailers. Damage made on the crown or glass. Scratches on the glass, damages on the bracelet or case. Damage on the leather armband, plastic strap, links and the coating of the watch. Moisture due to water damage (water resistant = up to a pressure of 10 bar, 100m) concerning also the strap. If the serial number has been changed or destroyed (not including products without serial numbers) Because we do not use warranty certificates like we used to, it is important to have the receipt as a confirmation of warranty. Feel free to contact us and we will help to see if your guarantee is valid.